1. About the service
Trio Management System is operated by the TRIO Management Office in Klang, Malaysia, for property management, maintenance and related administrative work. The public website provides information about the system. Access to private management features is provided to authorised users for their assigned responsibilities. These terms govern use of this website and workspace; they do not replace applicable laws, ownership rights, tenancy agreements, procurement contracts or meeting rules.
2. Accounts and permissions
Use only an account assigned to you or an access link issued for your authorised purpose. Keep your password and private links confidential, use accurate account details and notify the management office if access is compromised or your responsibilities change. Do not share accounts or use another person's account without authorisation.
Your ability to view, add, change, approve, export or share information depends on your assigned permissions and the record's workflow. Technical access does not itself grant authority to make a financial commitment, approve your own work, act for another owner or change voting entitlements. Obtain the authority required for the task.
3. Responsible use
Use the system for legitimate property-management work. Do not bypass access controls, access another person's private records without authority, upload malicious files, falsify records or evidence, send unlawful or unsolicited messages, or interfere with the service. Upload only information and material you are entitled to use, keep it relevant to the task and avoid unnecessary personal information. Report errors or suspected misuse to the management office.
Information and uploaded material remain subject to the rights of their owners. Supplying material authorises the management office and its service providers to process it as needed for the relevant management task and as described in the Privacy Policy. It does not authorise public publication of private records.
4. Google and other connected services
Google integration is optional and is configured by an authorised superadmin for the intended office account. The account holder authorises access through Google's consent process. Staff may use connected messages and files only within the account holder's authorisation and their assigned responsibilities. Do not connect an account you are not authorised to manage.
Trio can retain local copies of Gmail messages, attachments and Drive files for office work. Permitted email sends, label or message changes, and enabled two-way Drive operations can affect the connected Google account. Check recipients, attachments and file operations before submitting. Automated notifications go to recipients configured by an authorised administrator.
Google services remain subject to Google's own terms, policies, quotas and availability. The account holder may revoke Google access, and a superadmin may pause or disconnect synchronization in Trio. Existing local copies and audit history are retained as explained in the Privacy Policy; disconnecting does not automatically delete them. Public information pages do not grant access to the mailbox or Drive collection.
5. Records, approvals and reports
Review entries, attachments, readings, recipient details, calculations and exported reports before relying on them. You are responsible for the accuracy of information you submit and for acting within your authority. Reports, automated comparisons and draft correspondence assist staff; they still require appropriate review. A saved or submitted record is not proof of an approval, payment, completed service or legal entitlement unless the applicable workflow and underlying evidence establish it.
Meetings and e-polling remain subject to the meeting's eligibility, registration, proxy, attendance and voting rules. Verify identity, representation and allocations before registration is locked. Contact an authorised administrator to correct an error; do not create duplicate or misleading records to work around a restriction.
6. Availability, changes and ending access
Access can be interrupted by maintenance, hosting limits, network problems or connected-service failures. The management office may update features and limit or suspend access where necessary for security, misuse, changes in responsibilities or operational requirements. Contact the office for urgent matters or an approved alternative process when the system is unavailable. This portal is not an emergency response service.
When access ends, retained business records and audit history may remain for operational or legal reasons. Contact the office about access changes, record corrections, exports you are entitled to receive or personal-data requests.
7. Applicable law and changes to these terms
These terms are governed by the laws of Malaysia. Nothing here excludes rights, duties or remedies that applicable law does not permit to be excluded. Contact the management office first if you have a concern about the service. If these terms change, the revised version and its updated date will be published here; additional notice or agreement will be obtained where required.
8. Contact
TRIO Management Office
Klang, Malaysia
trio.mgmtoffice@gmail.com
For personal-information questions, retention or deletion requests, see our Privacy Policy. Please do not send passwords or verification codes by email.